vd999 Privacy Policy
At vd999, your privacy is not an afterthought — it is a foundational commitment. This Privacy Policy explains in plain, formal English exactly what personal data we collect from players in Bangladesh, how we use and protect it, who we share it with, and what rights you hold over your own information.
Six Pillars of the vd999 Privacy Framework
vd999 handles every piece of player data with transparency, purpose, and the highest level of technical security available.
Lawful Collection Only
vd999 collects personal data strictly for defined, legitimate purposes — account management, KYC verification, payment processing, fraud prevention, and platform communication. We do not collect data beyond what is reasonably necessary for these purposes.
256-Bit SSL Encryption
All data transmitted between your device and vd999 servers is protected using industry-standard 256-bit SSL encryption. Your credentials, payment details, and personal information are never transmitted in plaintext across any network.
No Third-Party Data Sales
vd999 will never sell, rent, or trade your personal information to any third party for marketing or commercial gain. Data is shared only with payment processors, certified game studios, and compliance authorities — and only to the minimum extent required.
Transparent Data Usage
We tell you exactly what data we collect and why. There are no hidden data pipelines or undisclosed profiling activities. Every data category collected by vd999 is documented in this policy with its stated purpose and legal basis clearly identified.
Player Rights Respected
As a vd999 player, you hold the right to access, rectify, restrict processing of, and request deletion of your personal data. vd999 provides clear channels through which you may exercise these rights, and we respond to all data requests within a reasonable timeframe.
Secure Data Retention
vd999 retains personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Data that is no longer required is securely deleted or anonymised in accordance with our internal data lifecycle management procedures.
1 Introduction
This Privacy Policy ("Policy") sets out the basis on which vd999 ("the Platform", "we", "us", "our") collects, processes, stores, and discloses personal data relating to individuals ("you", "the Player", "the User") who access or use the vd999 website at vd999.io and all associated services, including cricket betting, live casino, slots, crash games, and account management features.
vd999 is committed to protecting your privacy and handling your personal data in a transparent, fair, and lawful manner consistent with good industry practice. This Policy applies to all players located in Bangladesh and governs all personal data processing activities carried out by vd999 in connection with the operation of vd999.io.
By registering an account with vd999, accessing the platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Policy, you must not use the vd999 platform.
This Privacy Policy forms part of the vd999 Terms & Conditions and must be read in conjunction with them. Capitalised terms not defined in this Policy carry the meanings assigned to them in the Terms & Conditions.
2 Data Controller
vd999 acts as the data controller in respect of all personal data collected through the vd999.io platform. As data controller, vd999 determines the purposes for which and the means by which your personal data is processed.
All data protection enquiries, access requests, and complaints should be directed to the vd999 support team. Contact details are provided in Section 14 of this Policy. vd999 will acknowledge all substantive data protection requests within five (5) business days Bangladesh Standard Time (BST, UTC+6), and will endeavour to resolve them fully within thirty (30) calendar days of receipt.
3 Data We Collect
vd999 collects personal data from you directly when you register an account, make a deposit, or contact support, as well as automatically through your use of the platform. The categories of personal data we collect are described in the table below.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, National Identity Card (NID) number, passport number, photograph | Provided by you at registration and KYC verification |
| Contact Data | Mobile number, email address, city or district of residence (e.g., Dhaka, Chittagong, Sylhet) | Provided by you at registration |
| Financial Data | bKash account number, Nagad account number, Rocket account number, bank account details, deposit and withdrawal history, transaction reference numbers | Provided by you when making deposits or withdrawals |
| Account Data | Username, encrypted password hash, account balance, bonus history, bet history, session logs | Generated automatically on account creation and through platform use |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone (BST) | Collected automatically via server logs and browser signals |
| Usage Data | Pages visited, games played, time on site, click paths, search queries, game preferences, bet amounts | Collected automatically via analytics tools |
| Communications Data | Support ticket content, live chat transcripts, email correspondence with vd999 support | Provided by you when contacting vd999 support |
| KYC Documents | Scanned copies of NID, passport, proof of address, proof of payment method ownership | Provided by you during identity verification |
vd999 does not collect or store full card numbers, CVV codes, or unencrypted banking credentials. All payment data is processed through secure, certified third-party payment providers. vd999 receives only transaction confirmation references from these providers.
3.1 Special Category Data
vd999 does not intentionally collect special category data (as defined under applicable data protection principles), including health data, racial or ethnic origin, political opinions, religious beliefs, biometric data, or criminal record information. In the event that you voluntarily disclose special category data to us — for example, in a responsible gaming context where you communicate a health-related reason for requesting self-exclusion — we will handle such information with the highest level of care and will use it solely for the purpose for which it was shared.
4 How We Use Your Data
vd999 processes your personal data for the following specific, documented purposes:
- Account Creation and Management: To register your account, authenticate your identity on login, maintain your account balance and history, and manage your account preferences and settings.
- KYC and Age Verification: To verify that you are at least 21 years of age and that your identity matches the details provided at registration, in accordance with our responsible gaming and anti-fraud obligations.
- Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, and to maintain accurate financial records of all transactions.
- Platform Personalisation: To customise the gaming experience based on your preferences, game history, and usage patterns — for example, surfacing cricket betting markets relevant to BPL or Bangladesh Tigers matches, or recommending slot titles based on your play history.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse, and other prohibited activities as defined in the Terms & Conditions.
- Responsible Gaming: To monitor player behaviour for indicators of problem gambling, to implement deposit limits or self-exclusion requests, and to send responsible gaming communications where appropriate.
- Customer Support: To respond to your enquiries, resolve disputes, process complaints, and maintain records of support interactions.
- Platform Analytics and Improvement: To understand how players use vd999, identify technical issues, improve the platform's functionality, and optimise the user experience.
- Legal and Regulatory Compliance: To fulfil obligations imposed by applicable law, including record-keeping, reporting to authorities where required, and responding to lawful requests from competent bodies.
- Marketing Communications: To send promotional offers, bonus notifications, and news about new games or features — only where you have not opted out of such communications. You may unsubscribe at any time by contacting support.
5 Legal Basis for Processing
vd999 processes personal data on the following legal bases, depending on the processing activity in question:
- Contractual Necessity: Processing required to perform our obligations under the agreement between vd999 and you as a registered player — including account setup, payment processing, and game access.
- Legitimate Interests: Processing carried out for the legitimate interests of vd999 in operating a safe, fair, and commercially viable platform — including fraud detection, security monitoring, responsible gaming oversight, and platform analytics — provided such interests are not overridden by your fundamental rights and freedoms.
- Legal Obligation: Processing required to comply with applicable laws and the lawful requests of regulatory and law enforcement authorities.
- Consent: Processing based on your freely given, informed consent — including the sending of optional marketing communications and the use of non-essential cookies. Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
6 Data Sharing and Disclosure
vd999 does not sell, rent, or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:
6.1 Payment Service Providers
To facilitate deposits and withdrawals, vd999 shares transaction-relevant data (such as your mobile number and transaction reference) with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers are contractually obligated to handle your data securely and solely for the purpose of processing the relevant transaction.
6.2 Game Studios and Technology Providers
Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — receive limited technical data (such as player session tokens and bet data) necessary to deliver their games and settle game outcomes. These providers do not receive personally identifiable information beyond what is technically required for game operation and RTP auditing.
6.3 KYC and Identity Verification Partners
Where vd999 uses third-party identity verification services to assist with KYC processes, your identity documents and verification data may be shared with such partners. All KYC partners are bound by strict data processing agreements and are prohibited from using your data for any purpose other than identity verification on behalf of vd999.
6.4 Legal and Regulatory Disclosure
vd999 may disclose personal data to law enforcement agencies, regulatory bodies, or judicial authorities where required to do so by applicable law, pursuant to a valid legal order, or where vd999 has a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other criminal activity, or to protect the safety of our players or staff.
6.5 Business Transfers
In the event that vd999 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such transfer that materially affects the processing of your personal data, and you will retain all rights described in Section 10 of this Policy.
All third parties with whom vd999 shares personal data are required by contract to implement appropriate technical and organisational security measures and to process your data only for the purposes specified by vd999.
7 Cookies and Tracking Technologies
vd999 uses cookies and similar tracking technologies to operate the platform, improve performance, and personalise your experience. A cookie is a small text file placed on your device when you visit vd999.io. The types of cookies we use are described below.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the platform to function — session management, login state, security tokens, and fraud prevention signals. | Session / up to 24 hours |
| Functional | Remembers your preferences such as language, currency display, and last-visited game category. | Up to 30 days |
| Analytics | Collects anonymised usage data to help vd999 understand how players navigate the site and identify performance bottlenecks. | Up to 12 months |
| Marketing | Used to deliver relevant promotional content and measure the effectiveness of vd999's marketing activities. Only set with your consent. | Up to 90 days |
You can control or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair the functionality of the vd999 platform and may prevent you from logging in or accessing certain features. Marketing cookies are only activated with your prior consent and may be withdrawn at any time by contacting support.
8 Data Retention
vd999 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, and in any event for no longer than required by applicable law or good industry practice. The following retention periods apply as a general guide:
- Account Data: Retained for the duration of your account and for a period of five (5) years following permanent account closure, to satisfy legal and audit requirements.
- Financial and Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with anti-money laundering record-keeping requirements.
- KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by applicable law or a regulatory body.
- Support Communications: Retained for three (3) years from the date of the interaction, unless the communication forms part of an ongoing dispute or legal matter.
- Technical and Usage Logs: Retained for a maximum of twelve (12) months, after which they are anonymised or deleted.
- Marketing Consent Records: Retained for as long as you remain a registered player, and for two (2) years following account closure, as evidence of consent.
When personal data is no longer required, it is securely deleted from vd999 systems or anonymised in a manner that permanently prevents identification of the individual to whom it relates.
9 Data Security
vd999 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes, but is not limited to:
- 256-bit SSL/TLS encryption for all data transmitted between your browser and vd999 servers.
- Encrypted storage of all passwords using industry-standard hashing algorithms. vd999 does not store plaintext passwords and will never request your password via any communication channel.
- Access controls ensuring that personal data is accessible only to vd999 personnel and third-party processors who have a documented operational need to access it.
- Regular internal security reviews and vulnerability assessments of the vd999 platform and supporting infrastructure.
- Secure backup and recovery procedures to protect against data loss due to hardware failure or system error.
- Intrusion detection systems and real-time monitoring for anomalous access patterns or potential data breaches.
While vd999 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security against all possible threats. You are responsible for keeping your own login credentials confidential and for ensuring that your device is protected against malware and unauthorised access. If you suspect a security issue with your account, contact [email protected] immediately.
10 Your Rights
As a data subject, you hold the following rights in respect of your personal data held by vd999. vd999 is committed to facilitating the exercise of these rights in a timely and transparent manner:
- Right of Access: You have the right to request a copy of the personal data that vd999 holds about you, together with information about how it is being processed. vd999 will provide this information free of charge within thirty (30) days of a valid request.
- Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by vd999 be corrected without undue delay. Where possible, you may update basic account information directly through your account settings.
- Right to Erasure ("Right to Be Forgotten"): You may request that vd999 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where processing is unlawful. Please note that vd999 may be required to retain certain data for legal or regulatory reasons even following an erasure request; in such cases, we will inform you of the applicable retention obligation.
- Right to Restriction of Processing: You have the right to request that vd999 restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing pending verification of whether vd999's legitimate grounds override your interests.
- Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or a contract, you have the right to receive the personal data you provided to vd999 in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, on grounds relating to your particular situation.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
To exercise any of the above rights, please contact the vd999 support team at [email protected] with your registered username and a clear description of your request. We may request proof of identity before processing certain requests to protect against unauthorised access to your data.
11 Minors
vd999 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. vd999 does not knowingly collect or process personal data from persons under the age of 21. Age verification is carried out as part of the account registration and KYC process.
If vd999 becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification, we will take immediate steps to delete such data from our systems and permanently close the associated account. All winnings accrued on an underage account will be forfeited.
If you are a parent or guardian and believe that your child under the age of 21 has registered with vd999, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay. 21+ Only.
12 International Data Transfers
vd999 operates as an online platform and may, in the course of delivering its services, transfer personal data to third-party service providers whose servers or processing facilities are located outside Bangladesh. Such transfers may include data processed by game studios (such as Pragmatic Play, Evolution Gaming, or Microgaming) and by cloud infrastructure providers that host platform components.
Where personal data is transferred internationally, vd999 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that described in this Policy. These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or reliance on the security certifications and privacy frameworks maintained by established international technology providers.
By using vd999, you acknowledge and consent to the transfer of your personal data to third-party processors in other countries as described in this section, subject always to the protections described herein.
13 Changes to This Privacy Policy
vd999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, vd999 will notify registered players via their registered mobile number or email address, or by displaying a prominent notice on the platform homepage.
The updated Policy will come into effect on the date stated in the notice. Your continued use of vd999 following the effective date of a revised Policy constitutes your acceptance of the revised terms. If you do not agree to the revised Policy, you must stop using vd999 and may request account closure.
The version of this Policy in effect at the time of any dispute shall be the version applicable to that dispute. The "Last Updated" date at the top of this page and in the updated bar above indicates when the most recent revision was made. We recommend bookmarking this page and reviewing it periodically.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way vd999 processes your personal data, please contact our support team using the details below. All data protection enquiries are handled by vd999's dedicated support staff, who will respond within five (5) business days Bangladesh Standard Time (BST, UTC+6).
Support Email: [email protected]
Please include your registered username and a clear description of your enquiry in all correspondence. Where your request relates to the exercise of a data subject right (see Section 10), please state the specific right you wish to exercise and provide any supporting information that will help us locate the relevant data efficiently.
vd999 will never contact you to ask for your full password, full payment card details, or OTP codes via email or chat. If you receive any communication purporting to be from vd999 that requests this information, please disregard it and report it to [email protected] immediately.
Explore vd999 with Confidence
Now that you understand how vd999 protects your data, dive into our full range of cricket betting markets, live casino tables, and 500+ slot titles — all in a secure, SSL-encrypted environment built for Bangladeshi players.